Penang, Malaysia
GENTechLabs (Generation Technology Labs) provides continuous operational support to businesses and gaming platforms, and develops green technology applications. Our teams are based in Penang and work in both Mandarin and English.
About GENTechLabs
The company operates two divisions. Operational support provides continuous cover for client platforms and business processes. Green technology develops and pilots energy-efficient practices, both within our own operations and for clients.
We assume responsibility for user support, account operations, platform monitoring and routine processing. Work is organised on a shift rota to provide continuous cover, with escalation procedures and reporting defined in advance.
Our green technology work focuses on reducing the energy and resource cost of the operations we run. Measures are assessed, piloted within a limited scope and adopted more widely where the results justify it.
Capability
The following functions are routinely outsourced to us. Each is performed by trained teams to an agreed standard, with reporting included as part of the service.
First-line handling of queries, issue reports and account matters, in Mandarin and English.
Account administration, reconciliation and daily transaction processing under documented procedures.
Continuous monitoring of system health and anomalies, with defined escalation thresholds and response times.
Data processing, reporting and routine administration, allowing client personnel to remain on core activities.
Development of standard operating procedures, with training and competency assessment for the teams that apply them.
Assessment and piloting of energy-efficiency measures, with adoption into day-to-day operations where results support it.
How we work
Assuming responsibility for a client operation proceeds through four stages.
We document the existing process, the systems in use and the actual volume of work.
Standard procedures, the shift rota and reporting formats are established, and the assigned team is trained against them.
The team assumes day-to-day operations, working to the rota and the agreed service standards.
Results are reviewed against the agreed measures, and procedures and staffing are revised where required.
Our Clients
Contact
For enquiries regarding our services or a prospective engagement, email is the most direct way to reach us. We correspond in Mandarin or English.